1. Introduction

At EloraHost, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our hosting services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, billing address
• Payment Information: Credit card details, billing information (processed securely through payment processors)
• Identity Verification: Government-issued ID or business registration documents when required
• Support Communications: Information you provide when contacting our support team
• Website Content: Files, databases, and content you upload to your hosting account

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Server Logs: IP addresses, access times, pages viewed, browser information
• Usage Data: Resource usage, bandwidth consumption, storage utilization
• Device Information: Device type, operating system, browser type and version
• Cookies and Tracking: We use cookies to improve your experience (see Cookie Policy below)

2.3 Information from Third Parties

We may receive information from:

• Payment processors for transaction verification
• Domain registrars for domain-related services
• Security services for fraud prevention
• Marketing partners (only with your consent)

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide and maintain your hosting services
• Process payments and manage billing
• Provide technical support and customer service
• Monitor and improve service performance
• Ensure compliance with our Terms of Service

3.2 Communication

We may use your contact information to:

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send billing statements and payment reminders
• Notify you of important security or policy changes
• Send marketing communications (with your consent)

3.3 Security and Fraud Prevention

We use your information to:

• Detect and prevent fraudulent activities
• Monitor for security threats and abuse
• Verify your identity when necessary
• Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our business:

• Payment processors for billing and transactions
• Data center providers for server infrastructure
• Security services for threat detection and prevention
• Customer support tools and platforms
• Analytics providers for service improvement

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our Terms of Service

6. Data Security

6.1 Security Measures

We implement comprehensive security measures to protect your data:

6.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the incident
• Assess the risk to affected individuals
• Notify relevant authorities within 72 hours if required
• Inform affected customers without undue delay
• Take steps to prevent future incidents

7. Data Retention

7.1 Retention Periods

We retain your personal data for different periods based on the type of information:

7.2 Secure Deletion

When retention periods expire, we securely delete or anonymize your data using industry-standard methods to ensure it cannot be recovered or reconstructed.

8. Your Privacy Rights

You have several rights regarding your personal data:

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience and provide personalized services.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Third-Party Services

We use various third-party services to enhance our offerings:

These services have their own privacy policies, which we encourage you to review.

11. International Data Transfers

Your data may be transferred to and processed in countries other than Bangladesh, including:

• United States (for cloud infrastructure and services)
• European Union (for payment processing and analytics)
• Other countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Privacy Shield certifications where applicable
• Adequacy decisions by relevant data protection authorities

12. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last updated" date at the top
• Notify you by email of significant changes
• Provide advance notice for material changes

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy-related concerns promptly and transparently.