1. Agreement Overview

These Terms and Conditions ("Terms") govern your use of our hosting services provided by EloraHost . By accessing or using our services, you agree to be bound by these Terms.

2. Service Description

We provide web hosting services including but not limited to:

• Shared hosting services
• Turbo hosting solutions
• VPS (Virtual Private Server) hosting
• Dedicated server hosting
• Cloud hosting services
• Domain registration and management
• Email hosting services
• Website building tools and applications

3. Account Registration and Responsibilities

3.1 Account Creation

To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Age Requirements

You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

4. Acceptable Use Policy

4.1 Permitted Uses

Our services may be used only for lawful purposes and in accordance with these Terms. You agree to use our services responsibly and professionally.

4.2 Prohibited Activities

You agree not to use our services for any of the following prohibited activities:

• Hosting or distributing illegal content
• Sending spam or unsolicited email
• Distributing malware, viruses, or harmful code
• Engaging in phishing or fraud activities
• Hosting adult content (pornography)
• Violating intellectual property rights
• Using excessive server resources that impact other users
• Attempting to gain unauthorized access to our systems
• Reselling our services without written permission

5. Payment Terms and Billing

5.1 Payment Methods

We accept various payment methods including credit cards, bank transfers, and local payment options. All payments must be made in advance.

5.2 Billing Cycles

Services are billed according to the plan you select (monthly, quarterly, or annually). Billing occurs in advance of the service period.

5.3 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

5.4 Late Payments

If payment is not received by the due date, services may be suspended. A late fee may be applied to overdue accounts.

6. Refund and Cancellation Policy

6.1 Money-Back Guarantee

We offer a 30-day money-back guarantee for new hosting accounts. This applies only to hosting fees and does not include setup fees, domain registrations, or add-on services.

6.2 Cancellation Process

You may cancel your account at any time through your control panel or by contacting our support team. Cancellations must be submitted before the next billing cycle to avoid charges.

6.3 Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method.

7. Service Level Agreement (SLA)

7.1 Uptime Guarantee

We guarantee 99.9% uptime for our hosting services. If we fail to meet this guarantee, you may be eligible for service credits.

7.2 Maintenance Windows

Scheduled maintenance may occasionally require brief service interruptions. We will provide advance notice for planned maintenance when possible.

7.3 Support Response Times

We aim to respond to support tickets within 24 hours. Emergency issues receive priority handling.

8. Data Protection and Privacy

8.1 Data Backup

While we perform regular backups, you are responsible for maintaining your own backups. We recommend keeping independent copies of all important data.

8.2 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

8.3 Data Retention

Upon account termination, we may retain your data for up to 30 days before permanent deletion.

9. Limitation of Liability

9.1 Service Availability

While we strive for continuous service availability, we cannot guarantee uninterrupted service. We are not liable for any damages resulting from service interruptions.

9.2 Data Loss

We are not liable for any data loss or corruption. You are responsible for maintaining backups of your data.

9.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Intellectual Property Rights

10.1 Our Rights

All intellectual property rights in our services, including software, documentation, and trademarks, remain our property or that of our licensors.

10.2 Your Content

You retain ownership of content you upload to our services. However, you grant us a license to store, process, and transmit your content as necessary to provide our services.

10.3 Copyright Compliance

You must not upload or distribute copyrighted material without proper authorization. We will respond to valid DMCA takedown notices.

11. Termination

11.1 Termination by You

You may terminate your account at any time by following our cancellation process.

11.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in prohibited activities.

11.3 Effect of Termination

Upon termination, your access to our services will cease, and your data may be deleted according to our data retention policy.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through our website. Your continued use of our services after changes take effect constitutes acceptance of the new Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

14. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes arising from these Terms or your use of our services will be subject to the jurisdiction of the courts of Bangladesh.